Took long enough, I guess...

I had my first, "Well, that's bullshit" moment with Sprint today. Here's a little backstory:

I always had Verizon before. Was actually very happy with them, but they tended to be expensive. A few years ago, I looked into Sprint, and started a new plan for me and my kids. It was a good deal, considerably cheaper with a lot more bang for the buck... only to realize that my Verizon contract was still 12 months from expiring. Sprint made it very easy to renig, being under 30 days, and return the phones. All in all, I was very impressed, and vowed that I'd be back as soon as possible.

So, when my Verizon plan expired, I kept my word and jumped to Sprint. I went for a data plan for me with a smart phone (MotoQ) and LG Rumors for the kids. With the exception of one dead zone near the freeway exit, I've been very happy. Even was able to access my work email using Good Mobile Messaging (GMM); my employer picked up the license for that for me.

Over time, I began having progressive difficulty with the Moto Q, and a few weeks ago it just took a shit on me. Brought it to the service center, and they couldn't do anything with it. Rather than purchase a replacement, I looked at renewing my plan early and going with a BlackBerry Curve instead. Newer plans were MUCH better, and I got an "Everything Data" family plan, meaning I could give the kids full data access, as well; and I picked up new Rumors for them, too.

That's the backstory, now the BS portion begins:

GMM doesn't work on BB devices, so my boss goes to RIM and gets a licesnse for me so I can access our very own BlackBerry Enterprise Server (BES). The license arrives, we have the server administrators associate it to me, and I go through the enterprise setup on the divice.

Nothing happens. I call Sprint and ask, "Hey, are you blocking me from seeing a BES? Because we have one and I'd like to access it." They tell me BES access costs $20 a month extra.

WTF? Really? I clarify: "I'm not looking to access SPRINT's BES; we have our own. Are you SURE there's a fee?" She says, no... she's really not sure, please hold while she checks. Then she comes back and says, yep, there's a fee for that. I'm dumbfounded. I hang up; I want to take some time to decide if it's really worth it to me to pay extra to access my work email. I'm a little embarrassed, too, because my boss has already paid for the license from RIM.

I decide it's worth double-checking that they really understood what I was saying, so I submitted a written (via their website) request, questioning the fee, and clarifying that I don't want to access Sprint's BES, but our own, and just need the port opened. The response I get in my email is this:

Thank you for contacting Sprint regarding the BlackBerry Enterprise
Server.

I apologize for the inconvenience experienced due to this issue.

Accessing BlackBerry Enterprise Server on the Sprint Network the account
will be charged for $20.00 MRC for the BES service. So, this charge is
valid.

We value your business and appreciate the opportunity to serve you.
Please reply to this email or visit Sprint.com/mysprint if we can be of
further assistance.

So, my response to them is:

Thank you for taking the time to verify the information for me. I am unhappy with the answer; I guess "Everything Data" doesn't really mean "everything", as my ability to access a BES is blocked without an additional fee. But now that I know for sure, I will no longer pursue accessing my work email with my BB device. You may consider this issue closed.

I think this is a total BS move on their part, and now I'm pissed. Even more pissed that I've been happy with them and they pissed me off.